It's About Service...

In our travels we have had some interesting encounters with desk clerks. For the most part they have been positive encounters.  However...it was not always the case.

While visiting Venice we chose not to stay in Venice proper but rather to find lodging an a nearby island. A great idea. The cost was roughly one half that of a hotel in Venice proper. However, little did we know of the  adventure staying on Lido would hold for us.  When leaving Venice we had to catch first water taxi in the morning to get to the train station on time to board our train for Florence. Upon awakening we could find no desk clerk at the desk. We found ourselves locked in the hotel. After  trashing the front desk, we found a key to the door and were able to get to the train station on time. (read more about this in the blog post: Escape from Lido)

In Villefranche-sur-Mer the desk clerk was quite helpful. The French town is on the French Riviera and we had reserved a room on the third floor with a balcony overlooking the harbor on the Mediterranean Sea.  Due to my medical condition I prefer to use an elevator to reach higher levels rather than a stairway. The helpful clerk informed us that he elevator was not very dependable and may stop between floors. But he quickly added that he would get me out if needed! The next day we were going to catch a train for Nice to visit the Matisse museum and leave our rental car in the parking lot. It was one of those lots  where you deposit some coins in a machine that prints a ticket for you to place on the dash of your car showing that you’ve paid to park. Much to our chagrin the ticket dispensing machine was broken. When we spoke with Jacques, the desk clerk, he said he would take care of it. And he did.

Bed and Breakfast hosts have been quite helpful and offered interesting anecdotes during our travels. When in Alaska the hostess, Mrs. Walker, of a B & B encountered a bear while picking blueberries for our breakfast. Her husband entertained us with stories of hunting mountain goats in the mountain peaks. And in Scotland our host  entertained us with bluegrass music while showing us his collection of stringed instruments. We had a breakfast of kippers at the bed and breakfast on a loch.

One of our most interesting experiences was in Spain. My wife, Claudette, makes all our travel arrangements. Many times she communicates with hotels via the internet making reservations. She had spent considerable amount time communicating with a young Spaniard named Javier. Javier was a desk clerk in a Madrid hotel. He was extremely helpful with directions on which subway train to take from  the airport and exactly which streets to walk to get to his hotel. He was an extremely helpful young man. During our stay in Madrid, Claudette decided we needed to do some laundry.  Normally we would find a coin operated laundry and do it ourselves. But in this instance Claudette thought she would let Javier take care of the chore. “No problem,” he said and sure enough did deliver our clean clothes the next day. Much to my surprise, Javier washed my red shirt with my underwear. The rest of the trip I lived in fear of being admitted to a hospital in pink underwear!

We have found over the years that the most interesting things in travel isn’t the places, it’s the people.